Return and Refund Policy

A contribution made through this website is a voluntary donation to a charitable trust, not a purchase of goods or services. As a general rule, a donation that has been successfully processed and confirmed is final and non-refundable.

This policy sets out the limited circumstances in which the Trust will reverse a payment, and the standard timeline for doing so.

A refund will be considered only where: an amount was debited from your card, mobile financial service (such as bKash, Nagad or Rocket), or bank account, but no corresponding donation was recorded as successful by the Trust; you were charged more than once through the payment gateway for what was intended as a single donation; or a payment was processed due to a verifiable technical error on the site or the payment gateway.

A change of mind after a donation has been successfully confirmed is not, by itself, grounds for a refund, given the charitable nature of the contribution.

To request a refund, contact us at info@anjumantrust.org or by phone on 02333388411 / 02333388422 / 02333363837 (everyday, 9:30 AM – 5:30 PM) within 30 days of the transaction, providing your transaction reference, the date and time of the payment, the amount charged, and the payment method used.

We will cross-check your request against our records and the transaction records held by our payment gateway, SSLCommerz, before approving a refund.

Once a refund is approved, the Trust will initiate the reversal through SSLCommerz to the original payment method used for the donation. Approved refunds are processed within 7 to 10 working days of approval.

The time for the refunded amount to actually reflect in your card, mobile wallet or bank account after it is initiated depends on your bank, card issuer or mobile financial service provider, and is outside the Trust's control.

All approved refunds are returned to the original payment method or account used to make the donation, through SSLCommerz. The Trust does not issue refunds by cash, cheque, or to a different account than the one used for the original payment.

This Return and Refund Policy should be read together with our Terms and Conditions and Privacy Policy, which govern your use of this website and the handling of your information.

Questions about this policy, or a specific transaction, can be directed to info@anjumantrust.org, by phone on 02333388411 / 02333388422 / 02333363837 (everyday, 9:30 AM – 5:30 PM), or by post to Anjuman-E Rahmania Ahmadia Sunnia Trust, Head Office, 321 Didar Market, Dewan Bazar, Chattogram, Bangladesh.